Returns & Exchanges
At Ever UGG, we want you to love your premium footwear; if you are not completely satisfied, we offer 30-day returns and exchanges on all unworn items in their original packaging. Please ensure products are in brand-new condition to qualify for a full refund or store credit.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Authorization (RA) number.
Prepare the Package
Carefully pack your UGG boots in their original branded box and place them inside a secondary shipping carton to prevent damage during transit.
Ship the Item
Affix the provided shipping label or use a tracked courier service to send the package back to our designated quality control warehouse.
Receive Your Refund
Once our team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing